Weekly route service
Sites on the route get planned attention on a known day, and non-urgent faults are held for that visit at a lower rate. It removes most of the cost that distance normally adds to a service contract.
We prioritise work at high-traffic locations, where every hour out of service means a longer wait for the end user.
Emergency out-of-route visit
Same or next day when the terminal cannot wait.
At branches with high transaction volume the speed of the intervention is decisive: a terminal that stops during peak hours pushes all of that demand to the teller desk.
Hotel and lodge equipment care
Lodges fill at the weekend, so preventive work happens Monday to Wednesday and cover tightens from Thursday. Where a property runs a single terminal, we hold a matching spare in Eldoret.
Lodges fill at the weekend, so preventive work happens Monday to Wednesday and cover tightens from Thursday. Where a property runs a single terminal, we hold a matching spare in Eldoret.